FREQUENTLY ASKED QUESTIONS


 

CHECKOUT

You can add and remove products from your shopping cart before you checkout. When you are ready to place your order, click checkout. Shopping at americahates.us is safe. Personal information provided on this website is transmitted through a secure server using secure socket layering encryption technology. All orders shipped outside of the United States will be charged in USD.


MERCHANDISE MARKED 'SALE' CANNOT BE RETURNED

The merchandise must not be worn, altered, or washed. Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of America Hates Us.


ORDER CHANGES + CANCELLATIONS

You can request an order change or cancellation by contacting our customer support team via email. Please include your order number in the subject line.  the cancellation must be made before the order has been shipped out. cancellations made after orders have been shipped out are in the discretion for ahus to determine. cancellations made after orders have been shipped are eligible for online store credit only.


ORDER STATUS

Please note that we ask for a standard processing time of up to 10-12 business days (not including weekends or holidays) from the time your order is placed. A ‘processing’ status means that your order has not yet been shipped.


PAYMENT

We currently accept payment via PayPal, Visa, MasterCard, American Express, and Discover. Upon receiving your order, we carry out a standard pre-authorization on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.  


RETURN POLICY

All returns must be authorized by us before sending merchandise back. Simply email our customer support team here to request a return authorization number within 7 days of the order’s delivery date.


 

If you still have questions, feel free to contact us at 775-375-5085, email us at americahatesus@gmail.com, or fill out the form below!

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